Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms
of Use which govern your use of our website www.NOW Delivery.com (the “Website”) and our ‘NOW
Delivery’ application for mobile and handheld devices (the “App”). The Website and the App are
jointly referred to as the “Platform”.
As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel
Order only within one-minute of the Order being placed. However, subject to Buyer’s previous
cancellation history, NOW Delivery reserves the right to deny any refund to Buyer pursuant to a
cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account,
as may be necessary in the sole discretion of NOW Delivery.
If Buyer cancels his/her Order after one minute of placing it, NOW Delivery shall have a right to
collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the
damages suffered by NOW Delivery, with a right to either not to refund the Order value in case Buyer’s
Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to
compensate the Merchants and PDPs.
NOW Delivery reserves the right to collect a penalty for the Orders constrained to be cancelled
by NOW Delivery for reasons not attributable to NOW Delivery, including but not limited to:
in the event if the address provided by Buyer is either wrong or falls outside the delivery
failure to contact Buyer by phone or email at the time of delivering the Order booking;
failure to deliver Buyer Order due to lack of information, direction or authorization from
Buyer at the time of delivery; or
unavailability of all the items ordered by Buyer at the time of booking the Order; or
unavailability of all the items ordered by Buyer at the time of booking the Order. However,
in the unlikely event of an item in an Order being unavailable, NOW Delivery will contact
the Buyer on the phone number provided to us at the time of placing the Order and inform
Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire
Order and shall be entitled to a refund to an amount upto 100% of the Order value.
In case of cancellations for the reasons attributable to NOW Delivery or the Merchant or PDP,
NOW Delivery shall not collect any penalty from the Buyer.
Buyer may be entitled to a refund for prepaid Orders. NOW Delivery retains the right to retain
the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The
Buyer shall also be entitled to a refund of proportionate value in the event packaging of an
item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to
accept at the time of delivery for the said reason;
Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order
due to a cause attributable to either PDP or NOW Delivery, however such refunds will be assessed
on a case to case basis by NOW Delivery.
Our decision on refunds shall be final and binding.
All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment
mechanism of Buyer’s choice, the estimated timelines are detailed as below, in case Buyer don't
choose to credit it to Buyer’s wallet with his/her NOW Delivery Account;
In case of payment at the time of delivery, Buyer will not be required to pay for:
Orders where packaging is either tampered or damaged at the time of delivery;
Wrong Order being delivered; or
Items missing from Buyer’s Order at the time of delivery.
Provided the same is communicated to NOW Delivery at the time of Delivery